Terms of Service
Tai Wo Management Limited
Effective Date: 1 Aug 2025
Last Updated: 1 Aug 2025
1. Introduction and Acceptance of Terms
These Terms of Service (hereinafter referred to as “Terms,” “Agreement,” or “Terms of Service”) constitute a legally binding agreement between you (whether an individual or an entity, hereinafter referred to as “you,” “your,” “User,” or “Client”) and Tai Wo Management Limited, a company duly incorporated and existing under the laws of Hong Kong Special Administrative Region with business registration number [Insert BR Number] and having its registered office at [Insert Registered Address] (hereinafter referred to as “we,” “us,” “our,” or the “Company”).
By accessing our website located at https://taiwo.hkcot.com/ (the “Website”), creating an account, booking our services, or otherwise using any of our services including but not limited to our consulting services and taxi rental services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy which is incorporated herein by reference. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms, and all references to “you” shall include such organization.
If you do not agree to these Terms or do not have the authority to agree to these Terms, you must immediately cease all use of our Services and refrain from accessing our Website.
2. Description of Services
Tai Wo Management Limited operates as a multifaceted business entity providing professional consulting services and taxi rental services within Hong Kong Special Administrative Region. Our consulting services encompass business advisory, management consulting, strategic planning, operational optimization, and related professional services tailored to meet the specific needs of our corporate and individual clients. Our taxi rental services provide safe, reliable, and efficient transportation solutions through our fleet of licensed vehicles operated by qualified drivers in compliance with all applicable regulations of the Transport Department of Hong Kong.
The Company reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and shall not be liable to you or any third party for any such modifications, suspension, or discontinuance. We continuously strive to improve our Services and may introduce new features, functionalities, or service categories which shall be subject to these Terms unless explicitly stated otherwise.
3. Eligibility and Account Registration
To access and use our Services, you must be at least eighteen years of age and possess the legal capacity to enter into binding contracts under the laws of Hong Kong Special Administrative Region and any other applicable jurisdiction. By using our Services, you represent and warrant that you meet these eligibility requirements and that all information provided by you is true, accurate, current, and complete.
Certain Services may require you to create an account with us. In creating an account, you agree to provide accurate, current, and complete information as prompted by our registration process and to maintain and promptly update such information to ensure its continued accuracy. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. While we implement industry-standard security measures to protect your account, we shall not be liable for any loss or damage arising from your failure to comply with these security obligations.
The Company reserves the right to refuse registration of, or to cancel, any account that we reasonably believe violates these Terms, contains information that is untrue or misleading, or for any other reason in our sole discretion. You may not transfer your account to any other person or entity without our prior written consent.
4. Taxi Rental Services – Specific Terms
The provision of our taxi rental services is subject to the following specific terms and conditions in addition to the general provisions of these Terms. All bookings for taxi services are subject to vehicle availability at the requested time and location. While we endeavor to fulfill all booking requests, we reserve the right to refuse or cancel any booking for reasons including but not limited to vehicle unavailability, safety concerns, force majeure events, or non-compliance with our policies. Advanced bookings must be made through our approved channels and are subject to our confirmation, which may be provided verbally, in writing, or through our digital platforms.
As a passenger utilizing our taxi rental services, you acknowledge and agree to provide accurate and complete information regarding pickup and drop-off locations, including any special instructions necessary for the driver to locate you or your destination. You must be present at the designated pickup location at the scheduled time, understanding that excessive delays may result in cancellation of the service and applicable charges. You agree to treat our drivers and vehicles with respect and courtesy, complying with all reasonable requests and instructions from the driver related to safety and vehicle policies. You shall not engage in any illegal activities during the ride, including but not limited to the possession or consumption of illegal substances, and shall not request the driver to violate any traffic laws or regulations.
Our taxi services operate exclusively within the boundaries of Hong Kong Special Administrative Region unless special arrangements have been made and agreed upon in advance. Cross-border services, where available, are subject to additional terms, fees, and regulatory requirements. We reserve the right to refuse service or terminate a journey in progress if we reasonably believe that continuing the service would pose a safety risk to the driver, the passenger, other road users, or the vehicle.
Fares for our taxi rental services are calculated based on the metered rate as approved by the Transport Department of Hong Kong or on pre-agreed fixed prices for certain routes or services. Additional charges may apply for tolls, parking fees, waiting time exceeding the grace period, excess baggage, or special requests such as specific routes or multiple stops. All fares and additional charges must be paid in full at the completion of the journey using cash, approved credit or debit cards, or other electronic payment methods that we may accept from time to time. Receipts will be provided upon request and may be issued in physical or electronic format.
5. Consulting Services – Specific Terms
Our consulting services are governed by these Terms as well as any specific engagement agreement, statement of work, or proposal (collectively, “Engagement Documents”) entered into between the Company and the Client for particular consulting projects. In the event of any conflict between these Terms and the Engagement Documents, the Engagement Documents shall prevail with respect to the specific engagement, except where these Terms explicitly state otherwise.
The scope of consulting services, deliverables, timelines, and fees shall be as set forth in the applicable Engagement Documents. Any changes to the agreed scope of work must be documented in writing and may result in adjustments to fees and timelines. The Company shall perform the consulting services with reasonable skill and care consistent with industry standards, but unless explicitly guaranteed in writing, all timelines and outcomes are estimates based on information available at the time of engagement.
As a Client engaging our consulting services, you agree to provide timely access to personnel, information, systems, and facilities as reasonably required for us to perform the services. You shall make decisions and provide approvals within the timeframes specified in the Engagement Documents or within a reasonable time to avoid delays in service delivery. You acknowledge that the quality and timeliness of our deliverables depend significantly on your cooperation and the accuracy of information you provide. You agree to maintain the confidentiality of our proprietary methodologies, frameworks, tools, and any confidential information disclosed by us during the engagement.
Unless otherwise specified in the Engagement Documents, all intellectual property rights in the deliverables created specifically for you shall vest in you upon full payment of all fees due. However, we retain all rights in our pre-existing intellectual property, methodologies, know-how, and any improvements or derivatives thereof, even if incorporated into the deliverables. We reserve the right to use generalized knowledge and experience gained from the engagement for other clients and internal purposes, provided that no confidential information is disclosed.
6. Use Restrictions and Prohibited Conduct
In using our Services, you agree to comply with all applicable laws, regulations, and these Terms. Without limiting the generality of the foregoing, you specifically agree that you will not use our Services for any illegal or unauthorized purpose, including but not limited to activities that violate the laws of Hong Kong Special Administrative Region or any other applicable jurisdiction. You shall not use our Services to transmit any harmful code, viruses, malware, or any other technologically harmful material that may damage, interfere with, or intercept any system, data, or information.
You are prohibited from attempting to gain unauthorized access to any portion of our Services, other accounts, computer systems, or networks connected to our Services through hacking, password mining, or any other means. You shall not interfere with or disrupt the integrity or performance of our Services or the data contained therein, including but not limited to launching denial of service attacks or attempting to overwhelm our systems. Any attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of any software comprising or in any way making up a part of our Services is strictly prohibited.
You agree not to impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with your use of our Services. The use of automated systems or software to extract data from our Website or Services for commercial purposes without our express written permission is prohibited. You shall not use our Services to harass, abuse, stalk, threaten, defame, or otherwise infringe or violate the rights of any other party.
Any violation of these use restrictions may result in immediate termination of your access to our Services and may subject you to civil and criminal penalties. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including but not limited to reporting such violations to law enforcement authorities.
7. Intellectual Property Rights
All content, features, and functionality of our Services, including but not limited to the Website, software, text, displays, images, video, audio, design, selection, and arrangement thereof, are owned by the Company, our licensors, or other providers of such material and are protected by Hong Kong and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Our trademarks, service marks, trade names, and logos (collectively, “Marks”) are the exclusive property of Tai Wo Management Limited. Nothing in these Terms grants you any right or license to use any of our Marks without our prior written permission. All other trademarks, service marks, and logos used in connection with our Services are the trademarks, service marks, or logos of their respective owners.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your personal or internal business purposes. This license does not include any right to resell or make any commercial use of our Services or any content therein, modify or make derivative works based upon our Services or any content therein, download or copy any content except as expressly permitted, or use any data mining, robots, or similar data gathering or extraction methods.
Any use of our Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Upon termination of these Terms for any reason, this limited license shall automatically terminate, and you must immediately cease all use of our Services.
8. User Content and Feedback
Our Services may allow you to submit, post, or transmit content, including but not limited to text, photographs, videos, audio, data, or other materials (collectively, “User Content”). You retain ownership of any intellectual property rights that you hold in User Content that you submit to us, subject to the license grant below.
By submitting User Content to us, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, distribute, prepare derivative works of, display, perform, and otherwise exploit your User Content in connection with our Services and our business operations, including but not limited to promoting and redistributing part or all of our Services in any media formats and through any media channels. This license includes the right to make your User Content available to other users of our Services who may also use your User Content subject to these Terms.
You represent and warrant that you own or have the necessary rights to submit the User Content and to grant us the above license, and that your User Content does not infringe, violate, or misappropriate the rights of any third party. You agree to indemnify and hold harmless the Company from any claims arising from or related to your User Content or any breach of the foregoing representations and warranties.
Any feedback, suggestions, or recommendations you provide to us regarding our Services (collectively, “Feedback”) shall be the sole and exclusive property of the Company. You hereby irrevocably assign to us all right, title, and interest in and to all Feedback and agree to provide us any assistance we may require to document, perfect, and maintain our rights in the Feedback.
9. Payment Terms and Financial Provisions
All fees for our Services are quoted and payable in Hong Kong Dollars unless otherwise explicitly agreed in writing. Prices for our Services are subject to change upon reasonable notice, provided that such changes shall not affect services already booked or engagements already commenced under previously agreed pricing. All quoted prices are exclusive of applicable taxes, government fees, and other charges, which shall be your responsibility unless otherwise stated.
Payment terms vary depending on the type of Service. For taxi rental services, payment is due immediately upon completion of the journey unless corporate account arrangements have been established. For consulting services, payment terms shall be as specified in the applicable Engagement Documents, but typically require payment within thirty days of invoice date. Late payments shall incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower, calculated from the due date until payment is received in full.
We reserve the right to suspend or terminate Services for accounts with overdue payments. In the event of non-payment, you shall be liable for all costs of collection, including but not limited to reasonable attorneys’ fees, court costs, and collection agency fees. Any disputes regarding fees must be raised within fifteen days of the invoice date, failing which the fees shall be deemed accepted.
Refunds, if applicable, shall be processed in accordance with our refund policy, which varies by Service type. Generally, no refunds are provided for Services already rendered unless we have failed to deliver the Services as agreed. Cancellation of taxi bookings may incur charges as specified at the time of booking. Cancellation of consulting engagements shall be governed by the terms of the applicable Engagement Documents.
10. Disclaimers and Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
While we strive to provide accurate and reliable Services, we make no representations or warranties regarding the accuracy, completeness, reliability, suitability, or availability of any information, products, services, or related graphics contained in or provided through our Services. Any reliance you place on such information is strictly at your own risk. We shall not be liable for any loss or damage arising from your reliance on information obtained through our Services.
IN NO EVENT SHALL TAI WO MANAGEMENT LIMITED, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU HAVE PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM OR HKD 10,000.
The limitations and disclaimers in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law. Specifically, nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
11. Indemnification
You agree to defend, indemnify, and hold harmless Tai Wo Management Limited, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorneys’ fees) arising from or related to your violation of these Terms or any applicable law or regulation, your use or misuse of our Services, your User Content or any content you submit through our Services, your violation of any rights of another party, including but not limited to intellectual property rights, privacy rights, or contractual rights, or any other act or omission by you that results in loss or damage to any party.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any matter subject to indemnification without our prior written consent. This indemnification provision shall survive the termination of these Terms and your use of our Services.
12. Termination
These Terms shall remain in effect until terminated by either you or us. You may terminate your use of our Services at any time by ceasing all use of the Services and, if applicable, closing your account through the account management features or by contacting us at the contact information provided below. Account closure requests must clearly identify the account to be closed and may require identity verification for security purposes.
We reserve the right to terminate or suspend your access to all or part of our Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these Terms, suspected fraudulent, abusive, or illegal activity, extended periods of inactivity, requests by law enforcement or government agencies, technical or security issues, or non-payment of fees when due. We may also terminate or suspend our Services in whole or in part at any time for any reason, with or without notice.
Upon termination, your right to use our Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, dispute resolution provisions, and general legal provisions. Termination shall not relieve you of any obligations to pay fees accrued prior to termination.
13. Dispute Resolution and Governing Law
These Terms and any dispute or claim arising out of or related to these Terms, our Services, or your relationship with us shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.
Any dispute arising out of or relating to these Terms or our Services shall first be subject to good faith negotiations between the parties for a period of not less than thirty days. If the dispute cannot be resolved through negotiations, either party may initiate mediation proceedings with a mutually agreed mediator in Hong Kong. The costs of mediation shall be shared equally between the parties unless otherwise agreed or ordered by the mediator.
If mediation fails to resolve the dispute within sixty days of initiation, or if either party refuses to participate in mediation, the dispute shall be finally resolved by the courts of Hong Kong Special Administrative Region, and you hereby submit to the exclusive jurisdiction of such courts. Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or confidential information.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You hereby waive any right to participate in a class action lawsuit or class-wide arbitration against the Company. If this class action waiver is found to be unenforceable, then the entirety of this dispute resolution section shall be null and void.
14. Privacy and Data Protection
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to our collection, use, and disclosure of your personal data as described therein. We are committed to protecting your privacy and handling your personal data in accordance with the Personal Data (Privacy) Ordinance of Hong Kong and other applicable data protection laws.
You acknowledge that we may collect and process personal data in the course of providing our Services, and you warrant that you have all necessary rights and consents to provide any personal data of third parties to us in connection with your use of our Services. You agree to indemnify us against any claims arising from your breach of this warranty.
15. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic or epidemic, strikes or labor disputes, shortages of transportation facilities, fuel, energy, labor or materials, or any other events beyond the reasonable control of the affected party.
The party affected by a force majeure event shall promptly notify the other party of the occurrence and expected duration of such event and shall use commercially reasonable efforts to minimize the effects of such event on its performance. If a force majeure event continues for more than sixty consecutive days, either party may terminate the affected Services upon written notice to the other party, without liability for such termination.
16. General Provisions
These Terms, together with our Privacy Policy and any Engagement Documents for specific services, constitute the entire agreement between you and Tai Wo Management Limited regarding your use of our Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter. No amendment to or modification of these Terms will be binding unless in writing and signed by our duly authorized representative.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default. No waiver shall be valid unless made in writing and signed by the party granting the waiver.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect. The parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may assign our rights and obligations under these Terms without restriction and without notice to you. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
The section headings used in these Terms are for convenience only and have no legal or contractual effect. The use of the word “including” in these Terms shall be interpreted as “including without limitation.” These Terms shall be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting or causing any instrument to be drafted.
Any notices required or permitted under these Terms shall be in writing and shall be deemed given when delivered personally, sent by confirmed facsimile, sent by certified or registered mail with return receipt requested, or sent by internationally recognized overnight courier to the addresses specified in these Terms or such other address as a party may specify in writing. Email notifications may be used for operational communications but shall not suffice for legal notices unless specifically agreed to by both parties.
17. Electronic Communications and Signatures
By using our Services, you consent to receive communications from us electronically. We will communicate with you by email, SMS, WhatsApp, or by posting notices on our Website or through our Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You agree that your use of our Services, clicking “I Agree,” checking boxes indicating your acceptance, or similar actions constitute your electronic signature and have the same force and effect as a handwritten signature. You further agree that no certification authority or other third-party verification is necessary to validate your electronic signature and that the lack of such certification or third-party verification will not affect the enforceability of your signature or any resulting agreement.
18. Export Controls and Sanctions
You acknowledge that our Services may be subject to export control laws and regulations of Hong Kong and other jurisdictions. You agree to comply with all applicable export and import laws and regulations in your use of our Services. You represent and warrant that you are not located in a country that is subject to comprehensive economic sanctions, and you are not listed on any government list of prohibited or restricted parties.
You shall not use our Services to export, re-export, or transfer, directly or indirectly, any technology, software, or services in violation of any export restrictions, laws, or regulations of any government or authority. You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your violation of export control laws or sanctions.
19. Anti-Corruption and Compliance
Both parties agree to comply with all applicable anti-corruption laws, including but not limited to the Prevention of Bribery Ordinance of Hong Kong. You represent and warrant that you have not and will not offer, pay, promise to pay, or authorize the payment of any money or anything of value to any government official or any other person for the purpose of influencing any act or decision to obtain or retain business or to secure any improper advantage in connection with these Terms or our Services.
You further agree to maintain accurate books and records relating to your use of our Services and to cooperate with any reasonable audit or investigation related to compliance with anti-corruption laws. Any violation of this provision shall constitute a material breach of these Terms and grounds for immediate termination.
20. Language
These Terms of Service have been prepared in the English language. We may provide translations of these Terms in Chinese or other languages for your convenience. However, in the event of any conflict, discrepancy, or inconsistency between the English version and any translation, the English version shall prevail and be determinative for all purposes. Any legal proceedings or interpretations relating to these Terms shall be based solely on the English version.
21. Contact Information
All questions, comments, or communications regarding these Terms of Service should be directed to:
Tai Wo Management Limited
Room 7C, 7TH FLOOR
9 PO LUN STREET
LAI CHI KOK
KOWLOON
Attention: Legal Department
Email: twm.hongkong@gmail.com
Telephone: (852) 59217214
Website: https://taiwo.hkcot.com/
For operational inquiries or customer service matters:
Customer Service Email: twm.hongkong@gmail.com
Customer Service Hotline: (852) 59217214
Business Hours: 0900-1800 HKT
22. Acknowledgment
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE OUR SERVICES.